Frequently asked questions
Who is behind VFM ?
VFM was created by a French designer who enjoys questioning reality, ideas, and narratives. What started as a personal reflection became a way to share perspective through everyday objects. Very Forbidden Mugs is for people who think independently and prefer clarity over illusion.
What is the quality of your Mugs ?
Our mugs are made from premium ceramic with a glossy finish. They are durable, comfortable to hold, and designed for everyday use.
- 11 oz (325 ml)
- BPA-free and lead-free
- Dishwasher and microwave safe
Where are your Mugs produced ?
Our mugs are produced and printed by professional manufacturing partners.
To reduce delivery times, orders are fulfilled from the facility closest to your location whenever possible.
Is your paiement system safe ?
Yes. All payments are processed through secure and encrypted systems. We never store your payment information. Your checkout is protected by industry-standard security protocols.
How much is the delivery ?
Shipping costs are calculated at checkout based on your location.
We offer worldwide shipping with transparent pricing, no hidden fees.
How long does it take to receive my order ?
Estimated delivery times:
- Europe: 3–4 business days
- USA & Canada: 6–8 business days
- Worldwide: 7–14 business days
What is your return policy ?
If your mug arrives damaged or has a manufacturing defect, we’ll replace it or issue a refund. Simply send us a photo on Instagram using the button at the bottom of our website. We do not accept returns for change of mind.